Product Return & Exchange Policy

Product Return & Exchange Policy

We are committed to providing high-quality products and excellent customer service. Please read the following Return & Exchange Policy carefully before making a purchase.

1. Eligibility for Returns

Products may be eligible for return if they:

• Are received damaged or defective.

• Are incorrect due to our shipping error.

• Remain unused, unopened, and in their original packaging.

• Meet the return conditions outlined in this policy.

Returns that do not meet these requirements may not be accepted.

2. Return Request

To request a return or exchange, please contact our customer support team within the applicable return period after receiving your order.

Your request should include:

• Order number

• Product name

• Reason for the return or exchange

• Photos of the product (if damaged or defective)

3. Exchanges

If you receive a damaged, defective, or incorrect product, we will arrange a replacement whenever possible, subject to product availability.

4. Non-Returnable Products

For health, hygiene, and safety reasons, the following items cannot be returned once opened or used:

• Opened dietary supplements

• Opened weight loss products

• Products with damaged or missing original packaging

• Products damaged due to misuse or improper storage

5. Refunds

Once the returned product has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed using the original payment method within a reasonable period, depending on your payment provider.

6. Return Shipping

Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for all returns.

7. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us immediately. We will work quickly to resolve the issue through a replacement, exchange, or refund, as appropriate.

8. Wholesale Orders

Special return conditions may apply to wholesale, bulk, Private Label, OEM, and customized orders. Please contact our sales team before placing large-volume orders for details.

9. Policy Updates

We reserve the right to update or modify this Return & Exchange Policy at any time. Changes become effective immediately upon publication on our website.

10. Contact Us

If you have any questions regarding returns, exchanges, or refunds, our customer support team is available to assist you.

Our goal is to ensure a fair, transparent, and reliable return process while maintaining the highest standards of product quality and customer satisfaction.